Return & Exchange
We at FAM want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return or exchange the item(s) within 14 days of receipt.
To be eligible for a return or exchange, the item(s) must be unused, in the original packaging, and in the same condition as when you received it.
To initiate a return or exchange, please contact us with your order number and reason for return/exchange. We will provide you with a return address and instructions on how to proceed with
Please note that the customer is responsible for the shipping charges for returning the item(s).
Once we receive the returned item(s), we will inspect it and process the refund/exchange within 7-10 business days. If a refund is requested, it will be issued to the original payment method. If an exchange is requested, we will ship the new item(s) to you free of charge. Please note that shipping charges are non-refundable.
If you receive a damaged or defective item, please contact us at [insert contact information] within 48 hours of receipt. We will arrange for a replacement or refund. If you have any questions or concerns about our return/exchange policy, please don't hesitate to contact us.