Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email

How can we help?

FAQ

Ordering

What types of payment do you accept?

We accept all major credit/debit cards, as well as bank transfer & COD

Can I track my order?

Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to track your package on our website.

Do you offer gift wrapping?

Yes, we offer gift wrapping for an additional fee.

How can I contact customer service?

You can contact us via email at Fambags.pk@gmail.com or Whatsapp at+92-317-8148503. Our customer service hours are Monday-Saturday, 10am-6pm PKT.

Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk orders. Please contact us at +92 334 2322604 for more information.

How can I stay up-to-date with new product releases and promotions?

You can sign up for our newsletter on our website or follow us on social media for the latest updates and promotions.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

How long does shipping take?

Shipping times may vary depending on your location and the shipping method selected. We typically process and ship orders within 1-2 business days. Standard shipping within Pakistan takes 3-5 business days.

Do you offer international shipping?

Currently, we only offer shipping within Pakistan. However, we are working on expanding our shipping options in the future.

What is your return/exchange policy?

We offer a 14-day return/exchange policy for unused items in their original packaging. Please see our return/exchange policy for more details.

Get in touch

Have questions about your order, or a general enquiry?